Funny yet it's the truth! (amended)

CANT BELIEVE I ABLE TO WRITE THIS TO MY BOSS PREVIOUSLY!!


P/s : sorry for ABC & XXX this is to avoid the unnecessary from those parties.

Name: ABC

Section: Non Motor

VISION & MISSION:-

To acquire and/or enhance knowledge and/or interpersonal skill which able to increase human capital by dealing and/or engage with the respective party directly from times to times.

Problems - non motor section

1. Internally:-
1. Workstation and table are too small.
2. Limited usage of telephone and most of the phone are not really working properly due to cost cutting measurement.
3. The full capacity of the printers are not being utilized. E.g those machines are equipped with scanning and faxing utilities which are not being set up or utilized.
4. Air-cond temperature varies from time to time causing body reacting oddly and easily to fall sick.
5. Usage of software varies and not compatible amongst other delaying the work process. (e.g Open Office vs Ms Office; Ms Assess).
6. Lack of personnel who able to clear old (before year 2000) outstanding RI/Co statement.
7. Too many unnecessary / redundant recording.
8. Too many Ad-hoc projects.

2. Externally:-
1. Unnecessary stress / voice pollution from other section (BI).
2. BI work controller likes to open the window letting the office expose to hazy and polluted air.
3. Stationary was limited and de-motivating especially when non-working recycle stationary was given.
4. Appointment of adjuster by respective branches without giving prior notice HQ – double appointment of adjusters and there is no control at branches end, Classic example : XXX (marine cases).
5. Asymmetric information from branch on new intimation and/or policy schedule is not enclosed.
6. Too many procedures / control which slowing down the process.
7. Inconsistency of instructions.
8. Managerial level personnel whom do not do what they preached, “Lead by example”.
9. Ambiguity and/or uncertainty promises and/or empty promises which draining all the motivation and morale.
10. Manageress who do not take care of pride or morale of the employee. (Public harassment most of the time)

3. Business partner:-

Panel of adjusters:-

<!--[if !supportLists]--> i. <!--[endif]-->Not attentive and slow in their response.

<!--[if !supportLists]--> ii. <!--[endif]-->Unable to communicate virtually and having hard time in obtaining their long outstanding final report.

<!--[if !supportLists]--> iii. <!--[endif]-->Attending adjuster is rude to company’s client and always have communication breakdown with Insured / Agent.

<!--[if !supportLists]--> iv. <!--[endif]-->The attending adjuster rather new and inexperience in handling Insured / agent directly.

<!--[if !supportLists]--> v. <!--[endif]-->Adjusters have the mentality whereby they limiting and confining themselves into adjustment only whilst our expectation is more on pro-active and hassle free service to our Insured.

<!--[if !supportLists]--> vi. <!--[endif]-->Final report is not comprehensive and always follow up with supplementary.

Panel of solicitors:-

<!--[if !supportLists]--> vii. <!--[endif]-->Solicitors are not prompt in their response and always seeking for instruction without giving sufficient time; Last minute.

<!--[if !supportLists]--> viii. <!--[endif]-->Communication between HOD (company and solicitor) is not delivered to attending personnel occasionally causing miscommunication.

<!--[if !supportLists]--> ix. <!--[endif]-->XXXX (KL) personnel; ABC is rude.